A new aftercare service
At Billy Tannery we make leather goods designed to stand the test of time. From the leather to the final stitch, everything is done here in the UK in small batches under our watchful eye.
With normal day-to-day use, our products don’t need much maintenance and our Leather Care Kit contains everything you need to keep your vegetable-tanned leather conditioned at home.
But we know that not everyone is confident in doing this themselves, or perhaps your product needs a little bit of extra attention. So we're now offering a service that means you can send your leather bags, wallets and accessories to a specialist artisan for a refresh, repair or maybe even a total reimagining.
How does it work?
Our artisans are specialists in repairing leather goods. From scuffs, stains or tears in the leather to missing buckles or rivets, they can get your items back in top condition from just £40.
To give your leather goods a bit of love, get in touch using the button below and share some more information. We'll do the rest.
What repairs are possible? Can I make other changes?
Our repairs artisans can help with internal and external cleaning of bags and accessories, as well as stain removal and hardware polishing. They can also repair linings, pipings, edging and replace hardware.
We want our products to be used as much as possible and we understand that you might have ideas for customisations.
Are the costs for repairs covered by Billy Tannery?
If during the artisan inspection, an issue is determined to be caused by poor workmanship or a fault rather than misuse or fair wear and tear, Billy Tannery will cover the cost of this part of the job. This will be judged fairly on a case-by-case basis and discussed transparently with you.
Our vegetable-tanned goat and deer leather are natural materials that will change with use. This patina is part of the joy of owning one of our products and recolouring is not covered by our repair guarantee.
Leather repair FAQs.
How will you contact me about my refresh or repair?
All enquiries are handled by our customer support team who will deal directly with the artisan on your behalf.
How do I send in my products for repair and refresh?
We offer a door-to-door collection and drop off service to help ensure your product is received and returned safely.
How long does the service take on average?
From sending in your item to receiving it back, the service usually takes around 3-4 weeks.
Can I use this service for my Billy Tannery apron?
Absolutely!
Can I use this service for shoes and boots?
If you own of a pair of Billy Tannery shoes or boots from our collaborations with Jadd Shoes, Goral or Crown Northampton that require new soles or a repair, we recommend this be handled by the shoe specialists who originally created them. Please contact us for further information.
Can I subscribe to a regular cleaning service?
This initial launch of our Refresh & Repair service will be used to see if there is demand for a regular cleaning service to go alongside our products. If you have any questions or feedback about this please contact us, we’d love to hear from you.
