In stock orders placed before 1pm on a week day will usually be shipped that day. Orders placed after 1pm or on the weekends will be sent out on the next working day. If you need your order quicker please get in touch using the contact form and we will advise. If a product is out of stock, it won't be for long and we indicate the estimated shipping date on the product page.
UK shipping costs £4.99 for a 1-2 day service with Royal Mail and UK Mail. International orders are sent with DHL and the cost will be calculated at checkout. Please note that our costs exclude any local import taxes. Every order is sent using tracked services, so a signature will be required. Once shipped you will receive an email with a link to your tracking number.
Should you change your mind or not be happy with your order, you may return it within 14 days of receipt. It must be in its original condition and packaged to ensure that it arrives with us in this state. Please note that this does not include made to order or customised products, which can’t be returned unless faulty.
Clean off any spillages as soon as you can with a dry cloth and only resort to a damp cloth for particularly stubborn marks; avoid cleaning detergents as they will dry out the leather. If after lots of use you do notice a slight dryness, you should condition your leather using a natural leather cream or wax that is designed for aniline leather. Always test on a discreet area first to see if you are happy with the result and be careful not to coat the stitching. See below for more detail.
Much like your skin, lighter shades of leather will darken quickly in bright light, so avoid leaving products out in the sun. As we have avoided heavy artificial coatings our leather is not totally waterproof, but if you are caught in a rain shower and see dark streaks don't worry, simply let the leather dry naturally then polish gently with a dry cloth. Never try to dry your products quickly with artificial heat, as it will cause the leather to dry and become brittle.
As they are vegetable tanned, both our kid leather and the bovine shoulder used for the straps will age beautifully. This will involve softening and creasing in areas that see the most movement and also a slight darkening as the leather absorbs oils from your skin. This ageing is the joy of owning naturally tanned leather and will be totally unique to you.
While we do what we can to prevent it, there is always a possibility of some colour from our leather transferring to light coloured fabrics. When breaking your products in, we recommend avoiding rubbing against light
clothing or furniture. Similarly be especially vigilant with our Natural undyed leather as this is susceptible to staining from other fabrics, particularly denim.
Our buckles are solid copper and, much like leather, they will develop a patina with use. We suggest a regular polish with a dry cloth to keep the copper glossy, but you may prefer to let the copper darken. It is all part of making the product your own.